Troubleshooting

The game will not load

1. Confirm you are using a supported desktop browser.
2. Return to the dashboard and use the newest session link rather than reopening an old /play URL.
3. Accept a version-reload prompt if Dread Crown reports that a newer client is available.
4. Temporarily disable extensions that block scripts, storage, WebSockets, or cross-origin resources.
5. If asset preparation reports a retry state, use Retry rather than repeatedly opening new tabs.

Lag, low FPS, or stuttering

• Distinguish network delay from low frame rate: delayed actions suggest latency, while choppy animation suggests rendering performance.
• Enable hardware acceleration and update GPU drivers.
• Close GPU-heavy tabs, streaming applications, and overlays.
• On Windows, make sure the browser is assigned to the discrete GPU when one is available.
• Reload after automatic low-quality mode is selected so the complete low preset can apply from loading onward.

Friends, party, guild, or notifications are stale

• Keep one dashboard tab open and close duplicate lobby tabs.
• Wait for the real-time connection to reconnect; guild and social panels show reconnecting states when applicable.
• Refresh the dashboard once if the connection does not recover.
• Sign out and back in if the session token has expired.

A purchase, gift, result, or replay is missing

• Close and reopen the store to refresh its catalog and server-confirmed balance.
• Check Store → History for the transaction and Notifications for a received gift.
• Allow a newly completed ranked replay or post-match receipt a moment to finish processing, then retry.
• If the issue remains, report it with your username, approximate time, match or transaction identifier, and the exact message shown.